At bikezzy.com, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your purchase, we are here to help. Please read our refund policy below for details on how to proceed in case of any issues with your order.
1. Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- The product must be damaged, defective, or incorrect as per the order placed.
- The refund request must be submitted within 7 days from the date of receipt of the product.
- The product must be unused, in its original packaging, and in the same condition as received.
Note: Refunds are not applicable for products that are:
- Custom-built or personalized.
- Products purchased in bulk or wholesale, unless defective or incorrect.
- Products that have been tampered with or altered in any way.
2. How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
- Contact Us: Reach out to our customer support team at [Insert Email Address] or call [Insert Phone Number] within 7 days of receiving your order.
- Provide Order Details: Please provide your order number, proof of purchase, and a detailed description of the issue (e.g., product damage, incorrect item).
- Product Return: For physical products, we may require you to return the item to us. Once we approve the return, we will provide a return shipping address. Please ensure the item is securely packed to avoid further damage during return shipment.
3. Refund Process
Once we receive your returned item and verify its condition, we will process your refund. The refund will be issued to the original payment method used for the purchase. Refunds may take 7-10 business days to process and reflect in your account, depending on your payment provider or bank.
4. Shipping Charges
Refunds will only cover the product cost. Shipping charges (both for the initial shipment and return shipment) are non-refundable, unless the product is defective, damaged, or incorrect.
5. Non-Refundable Products
The following products are not eligible for refunds:
- Any items purchased in bulk or wholesale (unless defective or incorrect).
- Products that have been used, installed, or altered.
- Gift cards, downloadable software, or services that have been provided.
- Products that are not returned in the same condition in which they were received, including items missing original packaging or accessories.
6. Partial Refunds
In certain cases, partial refunds may be granted for items that are returned in a used or damaged condition (e.g., if the product shows signs of wear and tear). We reserve the right to assess the condition of the returned product and determine the amount of the refund.
7. Exchanges
If you wish to exchange a defective or incorrect product, please contact our customer support team to arrange for an exchange. Exchanges are subject to product availability and will be processed once the original item is returned.
8. Refunds for Bulk/Wholesale Orders
For bulk and wholesale orders, refund requests will be handled on a case-by-case basis. Please ensure you contact us immediately if there is an issue with your order. In these cases, specific terms and conditions may apply based on the quantity and type of products purchased.
9. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page with an updated Effective Date. Please review this policy periodically to stay informed.
10. Governing Law
This Refund Policy is governed by the laws of India. Any disputes related to refunds will be subject to the jurisdiction of the courts in Delhi