At Bikezzy.com, we strive to ensure customer satisfaction by offering high-quality bike parts and accessories. If you are not completely satisfied with your purchase, our Refund Policy outlines the conditions under which returns and refunds are accepted. Please read the following policy carefully.
1. Eligibility for Refunds
To qualify for a refund, the following conditions must be met:
- The product must be returned within [number] days from the date of delivery.
- The product must be unused, in its original packaging, and in the same condition as it was received.
- Proof of purchase, such as a receipt or order confirmation, must be provided.
2. Non-Refundable Items
Certain items are not eligible for refunds. These include:
- Used or damaged items: Products that show signs of use, wear, or damage will not be refunded.
- Customized or special-order items: Custom-made bike parts or accessories are non-refundable.
- Final sale items: Items marked as “final sale” are not eligible for returns or refunds.
3. Refund Process
If your return meets the eligibility criteria, follow these steps to initiate a refund:
- Contact Customer Service: Before returning an item, please contact our customer service team at [email] or [phone number] to request a Return Authorization Number (RAN).
- Return the Item: Pack the item securely and include the RAN and proof of purchase. Ship the item to the return address provided by our customer service team.
- Inspection and Approval: Once we receive the returned item, it will be inspected to ensure it meets the refund eligibility criteria. If approved, your refund will be processed.
4. Refund Methods
Once your return is approved, we will process your refund using the original method of payment. Refunds may take up to [number] business days to appear in your account, depending on your payment provider.
- Credit/Debit Card Payments: Refunds will be credited back to the card used for the original purchase.
- Bank Transfers/UPI Payments: Refunds will be credited to your bank account.
- Digital Wallet Payments: Refunds will be processed to the original wallet used for the transaction.
5. Shipping Costs
- Original Shipping Fees: Shipping costs from your original order are non-refundable.
- Return Shipping Fees: You are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., you received the wrong item or a defective product).
6. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at [email] or [phone number]. We will arrange for a replacement or a full refund, including shipping costs, once we verify the issue.
7. Cancellations
- Before Shipment: You may cancel your order for a full refund if it has not yet been shipped. Please contact us as soon as possible to request a cancellation.
- After Shipment: If your order has already been dispatched, you may need to wait for the item to be delivered and then initiate a return in accordance with this policy.
8. Late or Missing Refunds
If you haven’t received your refund within the expected time frame, please:
- Check your bank account or digital wallet.
- Contact your credit card company or bank, as processing times may vary.
- If you still have not received your refund, contact us , and we will assist you further.